Customer Support Agent

Agent registry/Finance Assistant Customer Support Agent Release Copilot People Ops Assistant

Identity

Agent ID

agt_sup_91c7

Owner

Jonas Vidal · Support Operations

Department

Customer Support

Model / provider

gpt-5.2-mini · OpenAI via internal gateway

Creation date

2025-06-18

Last activity

09:05 · 5 minutes ago

Purpose

Resolve tier-1 customer tickets using CRM records and the knowledge base.

Risk

Trust, exposure and status

Current trust level69/100

Risk level46/100

Blast radius

9 entities · 9 entities reachable, including the customer database and an outbound email channel on a trusted domain.

Privilege level

Standard

Sensitive-data access

Customer contact recordsTicket history

Current security status

watch

Read-volume anomaly under monitoring · scope review scheduled

Relationship graph

What this agent touches

Open digital twin ↗

Allowed by policySensitive reachDenied by policyNew / unapproved

Simulated telemetry · demo data

Support Agent

agent

Reaches

→ crm_lookup · tool (allowed)

→ Knowledge Base · search (allowed)

→ Email Gateway · send-as support@ (sensitive)

Reached by

← Jonas Vidal · owns (allowed)

Tools

ticket_replykb_searchcrm_lookupemail_send

APIs

CRM APIEmail Gateway API

Applications

CRM PlatformKnowledge BaseEmail Gateway

Databases

Customer Database (read)

Cloud resources

AWS · prod-9921 (support namespace)

Files

/support/macros/*/support/policies/*

Secrets

crm-service-token

Permissions

crm:read+write ticketscustomerdb:reademail:send-as support@

Purpose alignment

Potential purpose drift

64% conf.

Declared

Resolve tier-1 customer tickets.

Observed

Account-wide customer reads with no linked ticket
Summary export containing 60 customer emails

Audit

Agent audit events

08:51:07CS-AGENT-02

Anomaly raised

Bulk read flagged for review

Actor Behaviour model · event ae-1103

Every security action writes an immutable audit event with actor, policy reference and outcome. Staging does not execute a change.